This Privacy Policy explains how we collect and handle personal information. It tells you how to contact us if you have any questions about how we handle your personal information.
RESQ Plus Pty Ltd (RESQ+), ABN: 18 626 701 728 take our privacy obligations seriously. We will handle personal information in accordance with all relevant laws including the Australian Privacy Principles under the Privacy Act 1988.
RESQ+ respects the rights of its users and, except for the following list, does not collect personal information through the RESQ+ app. Statistical information is gathered automatically when you use the app. Information is provided voluntarily in searching or seeking a RESQ+ match. When registering to our service, as appropriate, you will be asked to enter your name, e-mail address, gender and the place you are living in. You may optionally provide your phone number for use when requesting or approving a trip request. Location information, as necessary to facilitate successful trips between riders and drivers.
Occasionally, we may conduct surveys to better understand our members’ needs to improve our features. We never share any information about a specific Member with any third party without that Member’s express consent.
We use your email information to provide journey matching features. At a Member’s request, we will send out emails or in app notifications notifying the Member of a request to ride share or reply to their ride sharing requests.
We may also send you email notifications of specific changes to the App and/or Facilities.
For general web browsing, certain information is recorded in the website log files, which may include:
This information is used for statistical purposes only – including:
An archive of these website log files, and associated analysis and reports are retained indefinitely by the company to measure patterns of website traffic over the years and facilitate future planning.
Personal information submitted is kept on a server belonging to and administered by RESQ+. RESQ+ complies with the applicable data protection regulations and the relevant data protection obligations by keeping information secure and not using it for any purpose other than for which it was provided.
If a member joins RESQ+ Transport, with your consent, we may share your personal information with one or the following parties:
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
Due to the nature of the internet, we cannot guarantee the security of any information whilst it is being transmitted to us via the internet. However, we take our security responsibilities very seriously and take all reasonable steps (both technical and organisational) to protect your personal details once they have been received by RESQ+. Staff with access to personal information gathered from the App are made aware of Data Protection responsibilities. Names of the RESQ+ staff members who have access to this information are available on request.
You may inform us of any changes in your personal data and in accordance with our obligations we will update or delete your personal data accordingly.
Where the RESQ+ website or App provides links to third party websites, these links are provided for information purposes only and RESQ+ is not responsible for the content, copyright or privacy policies of these websites.
This online privacy policy applies only to information collected through our website and App and not to information collected offline.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our App.
If we decide to change our privacy policy, we will alert users of these changes by email in-app messages unless the user chooses to opt-out of this communication.
Should you have any concerns about your privacy or any of the issues covered in this statement, please contact
